Who we are
Padel Park Limited runs Padel Park, an indoor padel and pickleball club in Frankton, Hamilton. We follow the Privacy Act 2020 and its Information Privacy Principles.
Privacy Officer: Nic Woods, office@padelpark.nz.
What we collect
- Account and booking details: name, email, phone, date of birth (for age rules), membership and booking history. These are held in MatchPoint, our booking system.
- Payments: handled by MatchPoint and Shopify. We never see or store your full card number.
- Levels and results: if you play socials, leagues or log a match, we record the results and give you a playing level for padel and pickleball. We keep a history of how your level has changed and why. We take your name and email from your MatchPoint account to link you to your games.
- Junior details: for players under 16, a parent or guardian’s name and contact details and the U16 Declaration.
- Messages you send us: contact form, email, WhatsApp and social media.
- CCTV and court cameras: CCTV covers the building for safety and security. Court cameras record matches on court. Court footage is stored on our Google Drive for one week after the match, then deleted. If you ask for your match on the court tablet, we send you a link to the footage after the match. We only send it to the person who asked.
- Website use: if you accept cookies, Google Analytics records which pages you visit and what you click. See Cookies below.
How we use it
To take bookings and payments, run coaching, leagues and events, keep juniors safe, answer your questions, keep the building secure, and (only if you’ve opted in) send you news. Marketing emails always have an unsubscribe link.
We use your results and level to make fair draws, place you in the right league division or session, and show the public rankings. When someone logs a match with you, we email you so you can confirm or dispute the score.
Who we share it with
We only share what each service needs to do its job:
| Service | What it does for us |
|---|---|
| MatchPoint | Bookings, accounts, memberships, payments, the MatchPoint app |
| Shopify | The online shop at shop.padelpark.nz |
| Netlify | Hosts this website and its contact form |
| Supabase | Stores league tables, draws and event check-ins for our staff system |
| Google Workspace | Our email, documents and court camera footage |
| Mailchimp | Newsletters, if you’ve signed up |
| Resend | Sends emails from our match logging system (sign-in links and match confirmations) |
| Google Analytics | Website statistics, only if you accept cookies |
Some of these services store data outside New Zealand. We choose providers with comparable privacy protections, as the Act requires. We never sell your information.
Levels and rankings
Our public rankings and league tables show your first name, the first letter of your surname and your level. If you’d rather not appear in the rankings, tell staff or email office@padelpark.nz and we’ll hide you. You’ll keep your level, and league tables will show your name without it.
Padel Park levels are our own. They’re worked out only from games played at Padel Park. They aren’t a Padel NZ level, and they don’t match or reflect a level at any other club in New Zealand or overseas, so your level here may differ from a level you hold elsewhere. Padel Park takes no responsibility for any problems that arise from those differences.
Cookies
The site uses a few essential cookies so it works. Analytics cookies (Google Analytics) only load after you tap Accept on the cookie banner. You can change your choice any time from the Cookie settings link in the footer.
How long we keep it
| Information | How long |
|---|---|
| Account and profile | While your account is active, plus 24 months after your last activity |
| Bookings and attendance | 24 months |
| Levels and results history | While your account is active, plus 24 months after your last activity |
| Marketing preferences | While you’re subscribed, plus 24 months |
| Support enquiries | 24 months |
| Financial and tax records | 7 years |
| Incident and accident reports | 7 years |
| CCTV footage | 14 days, or longer if needed for an incident, investigation or legal claim |
| Court camera footage | One week after the match |
At the end of each period we delete the information or make it permanently anonymous.
Keeping it safe
Access is limited to staff who need it, and accounts are protected with passwords. Private booking details in our staff system can only be seen by logged-in staff.
Your rights
You can ask to see the information we hold about you and ask us to correct it. Email office@padelpark.nz. We’ll acknowledge your request within 3 working days and respond within 15 working days.
If you’re not happy with how we’ve handled your information, email campbell@padelpark.nz (see our Complaints Procedure). You can also contact the Office of the Privacy Commissioner: privacy.org.nz, 0800 803 909.
Privacy breaches
If a breach is likely to cause serious harm, we’ll tell the people affected and the Privacy Commissioner as soon as practicable, as the Act requires.
Changes
We’ll post any changes here with a new “last updated” date.
