Effective Date: 01/09/2025
Location: 82 Duke Street, Frankton, Hamilton 3204, NZ
Operated by: Padel Park Limited
0) Definitions“Member”
A person with an active Padel Park membership.
“Open Match”: A Padel Park match type that fills places individually.
“Whole Court Booking”: A booking made for the entire court by a single booker.
“Wallet”: Padel Park account balance/credit.
“We/Us”: Padel Park Limited.
1) Acceptance & Scope
By using Padel Park facilities or services — including court bookings, memberships, events, website, or app — you agree to these Terms & Conditions and our Privacy Policy and Safeguarding Policy. Continued use after updates confirms your acceptance.
2) Eligibility, Minors & Health
2.1 You confirm you are 16+, or you have parental/guardian consent (U16 Declaration) for solo play.
Under-14s must be supervised on-site by a responsible adult.
2.2 You declare you are fit to participate and will not play if unwell or advised against exercise.
3) Membership Cooling-Off
New memberships can be cancelled within 3 days of activation for a full refund. (No admin fee.)
This does not apply where prohibited by law or miss-use of the membership.
4) Risk, Consumer Rights & Liability
4.1 Padel and pickleball are physical sports with inherent risks (e.g., slips, impacts from balls/rackets/players, contact with walls/surfaces).
4.2 You participate at your own risk and will follow safety instructions/signage.
4.3 Consumer Guarantees Act 1993 (CGA): Nothing in these Terms limits your rights under the CGA.
4.4 ACC: Personal injury is generally covered by ACC; ACC does not cover property loss.
4.5 To the extent permitted by law, our liability for non-personal injury claims is limited to the amount paid for the affected booking/service.
5) Force Majeure
We are not responsible for service interruptions or changes caused by events beyond our reasonable control (e.g., severe weather, pandemics, power/network outages, or facility issues).
Refunds/credits are at our discretion.
6) Bookings, Payments & Fees
6.1 Payment at booking: All bookings must be paid in full at the time of reservation via Stripe or Wallet (where available).
6.2 Wallet use: Wallet can be used for coaching, pro-shop, and bookings. The wallet cannot be used for memberships or vending purchases.
6.3 Outstanding balances: Booking privileges may be suspended if any debt is outstanding, and reinstated once cleared.
6.4 Cancellation windows:
• General (non-members): cancel ≥12 hours prior for full refund.
• Members: cancel ≥6 hours prior for full refund.
• Coaching sessions: cancel ≥24 hours prior for a full refund.
• Classes or tournaments: cancel ≥12 hours prior for a full refund.
6.5 Open Match auto-cancellation: If fewer than four players are registered at T-6 hours, the match is automatically cancelled and participants are refunded. If 4+ players remain at T-6h, the match proceeds and the court cost is split among the players on the booking.
6.6 Whole Court Bookings (payments): The booker is responsible for all outstanding amounts. If guests fail to pay, the booker will be charged the remaining balance.
6.7 No-shows & late arrival: 15 minutes grace from booked start time. After 15 minutes without play commencing, the booking may be released to others and payment is forfeited.
6.8 Prices: All prices are in NZD and GST-inclusive.
6.9 Chargebacks/failed payments: Booking privileges may be suspended until resolved; we may recover reasonable costs.
7) Refunds & Cancellations
7.1 Refunds are at our discretion and subject to NZ consumer law and these Terms.
7.2 If Padel Park cancels a booking (e.g., safety/maintenance), we will offer a credit or full refund.
7.3 No refunds for no-shows or late cancellations (i.e., inside the applicable window), unless we decide otherwise.
7.4 The refund method is the original payment method; allow up to 10 business days for processing to external payment methods. Wallet refunds are processed within 2 days.
8) Code of Conduct & House Rules
8.1 Respect others. Abuse, intimidation, discrimination, or antisocial conduct will not be tolerated.
8.2 Footwear: Clean, non-marking court shoes with good lateral support are required. No studs, heels, or black-soled marking shoes.
8.3 Alcohol, smoking & vaping: Do not bring alcohol onto the premises. (We may sell alcohol in future under a licence.) Smoking and vaping are prohibited inside and in signed areas.
8.4 Equipment & facilities: Use with care. You are liable for damage you (or your guests) cause. Cleaning/damage fees may apply.
8.5 Access codes/after-hours: Codes are for your booking group only; do not share beyond your group or allow tailgating. Do not prop doors open. Breaches may lead to suspension.
8.6 Dogs: Dogs are welcome off-court only. Please clean up after your dog. We reserve the right to revoke dog access for non-compliance.
9) Guest Responsibility — Whole Court Bookings
If you book a whole court, you are responsible for your guests’ conduct, compliance with safety requirements, payments, and any damage they cause. Any breach or cost attributable to guests may be charged to the booker.
10) Privacy & Media Use
10.1 See our Privacy Policy for how we collect, use, store and share data.
10.2 Photos or videos may be taken for promotional purposes. To opt out, inform staff in person and we’ll note it on your account and take reasonable steps going forward.
11) Membership Photo Requirement
For security/identification, members may be asked to provide a profile photo—no facial recognition. Photos are used only to verify membership use and are retained for the duration of the membership + 24 months, then deleted/anonymised.
12) Intellectual Property
All branding, logos, content and software are the property of Padel Park or its licensors. Do not copy, redistribute, or use our IP without written permission.
13) Insurance & Personal Property
13.1 You are responsible for your belongings; we are not liable for lost, damaged, or stolen items.
13.2 We recommend personal insurance for your health and gear.
14) Suspension or Termination
We may suspend or terminate accounts (with or without notice) for breaches of these Terms, venue rules, safety concerns, misuse, non-payment, or unlawful activity. Action is discretionary and may be immediate for serious violations.
15) Changes to Terms
We may update these Terms at any time. Changes take effect when published on our website/app. Continued use constitutes acceptance.
16) Governing Law & Jurisdiction
These Terms are governed by New Zealand law. Disputes are subject to NZ jurisdiction. We prefer to resolve issues informally first.17) Entire AgreementThese Terms, together with our Privacy Policy and Safeguarding Policy, form the entire agreement between you and Padel Park.
18) Contact
For all enquiries (feedback, privacy, incidents):
comments@padelpark.nz
Padel Park,
82 Duke Street, Frankton,
Hamilton 3204,
New Zealand
19) Dispute Resolution
Please see our Complaints Proceedures Policy